FAQ
Q: Are kids allowed to come during fitting/ consultation sessions? Unfortunately, they are not.
Q: How many guest can come to appointment? We ask that only one guest come with you at time of appointment.
Q: How often can I change my custom design?
Answer: While we appreciate the creativity of our clients, due to time restraints and materials, once client has until 2nd mock up to voice any changes. No changes are allowed after.
Q: What if I need my garment pressed the day of event?
Answer: On the Booking page there is a location for you to purchase this service so we can press/ steam your garment for the day of your event. We ask that that appointment be made a week ahead of time.
Q: What payment arrangements are provided for custom garments?
Answer: Non-refundable deposit is Half of total cost of garment and is required at time of consultation. Completed payment is required at final fitting or before pick up date. Client is expected to sign for garment at time of pick up.
Q: How many weeks in advance is required for custom garment?
Answer: We require 12 weeks for custom requests. If 8 weeks or less 30% rush fee is applied and full price due at consultation.
Q: How many fittings are recommended for custom makes?
Answer: Usually we require a minimum of 2 fittings as it relates to custom makes. We understand that things happen and are willing to reschedule fitting appointments once for client.
Q: What if I want full service custom (Designer sources fabric & materials)?
Answer: This service is offered for an additional convenience fee of $250.00, which is not refundable and not included in materials and fabric costs.
Q: What if for some reason the event is cancelled and the client no longer needs custom garment, Is balance still due?
Answer: Yes, balance is due, and garment is still completed based on the signed contract.
Q: What happens if custom client is non compliant with contract, pay, fitting, or pickup?
Answer: We do our best to keep communication open and addressed in regards to all services. If there is a breach of contract on clients behalf, final payment is still required, and we make 2 attempts to contact client. If client has not responded in 30 days of our second attempt, we consider the contract in full breach.
Q: What if I am running late for appointment? What is cancellation process?
Answer: After 10 minutes you incur a non-refundable late fee of $25.00, if pass 30 minutes you will be asked to reschedule. We ask that you allow 24hrs notice for cancellations or reschedules. Consult fee and deposits are nonrefundable.
Q: Is there parking on site?
Answer: There is free parking and an entrance in the rear of the building. Once inside take elevator to 3rd floor suite 307D
Q: What if after I take my garment home I decide I’d like to change or fix something?
Answer: Once garment is signed for and leaves shop, any extra changes will now be considered alterations and charged accordingly, this is also true for fixes and repairs.
Q: Can someone else pick up my garment?
Answer: While that is not our recommended business practice, Yes, they can. However, PLEASE be advised, they will sign for the garment that it is approved and accepted as it is, without client fitting. We will verify that that person is allowed to pick up said garment. Any fit issues, changes, and or repairs will fall under an added alteration fee if the client finds they need modifications.
Q: Do you customize client garments (heirloom pieces, gently used items)?
Answer: Yes. We enjoy the creativity of refashioning, upcycling, and repurposing clients' special items for new use.
Q: What are your alteration prices?
Answer: All items requiring alterations must be visually on hand to determine price, due to variations in tailoring and customization requests.